General FAQ's

Question:

Do I need to download and install anything to use Synergy Room?

Answer:

If you use Internet Explorer, its ActiveX controls will automatically download and install the client into a folder called "iVocalize" on your C drive. Your computer will automatically recognize and download updates as they are made available. After the client is installed, we will automatically direct you into the room you have chosen.

Question:

I don't use ActiveX.  How can I install the client?

Answer:

If you do not use ActiveX, or are not using the Internet Explorer web browser, a manual install is provided for download.  Click here to install manually.

If this doesn’t work you may be one of the very rare people who have a firewall setting to prevent download installs. In Windows XP you can go to “Tools” and choose “Internet Options” and then  choose “Advanced” and then “enable internet installs” or under “Security” in other windows programs you can select “low” instead of medium or high to allow installs. Once you have downloaded and installed the software you can reset your settings.

Question:

What kind of Internet connection do I need to use the client?

Answer:

You can use the client on most dial-up internet connections of 28.8K or faster.

Question:

Do I need to buy any software to participate in chats?

Answer:

No. The client is a simple, free, automatic download.

Question:

My text does not scroll ... why not?

Answer:

You must drag the scroll bar to the bottom of the text chat window.  Once you have done this, the text chat window will scroll as people communicate via the text chat feature..

Question:

Can I use the client if I am behind a firewall?

Answer:

Yes, but you must give the ivclient permission to communicate through the firewall.  Most firewalls will ask if you want to let this program communicate on the Internet, you must choose "yes". Consult your firewall manual for instructions.

Question:

Will the client work on a Mac?

Answer:

You can try a windows emulator.  No support, however, is provided.

Question:

What equipment will I need to use Synergy Room?

Answer:

You will need a sound card, an inexpensive microphone (preferably a headset) and a pair of speakers hooked up to your sound card. A multi-channel sound card would be your best choice and is also very common on PC.

Question:

I am in the room, but no one can hear me while I am speaking.  Why can't they hear me?

Answer:

Check your microphone volume ... it's the first slider on the lower left corner on the bottom of the screen.  If they still cannot hear you, open the Windows recording controls and be sure your microphone is selected as the input
device.  The balance slider should be in the middle, and volume slider all the way to the right.

Question:

I am in the room and I can not hear anyone speaking.  Why not?

Answer:

Be sure your speaker volume is turned up.  If it still does not work, be sure your speakers are plugged into the right jack.  If you can already hear sounds, then sound is working on your computer.  Be sure the blue bubble is appearing next to the speaker's name, and that they are not experiencing any trouble with their system setup..

Question:

What are the minimum system requirements to use a room?

Answer: